Reservation

All tours and services can be booked with our office in Vietnam : Inserimex Travel 125 Bui Thi Xuan str – Hanoi – Vietnam

Tel : 84 – 4 – 39364604
Fax : 84 – 4 – 39364557
Email : sales@inserhan.com

Reservations are to be made to our office or to our appointed General Sales Agent by fax or email. Upon confirmation of a reservation, a 30% (thirty percent) deposit is requested, and the total package tour price for the services shall be paid at least 14 days prior to client’s arrival in the destination country or the starting date of the tour, or otherwise INSERIMEX TRAVEL may at their sole discretion cancel the bookings without any refund of sums already paid to INSERIMEX TRAVEL by the Client/Agent.

Cancellation

In general, cancellations of confirmed arrangements, a cancellation fee related to the costs incurred will be charged. Hotel cancellation policy is 21 (twenty one) to 60 (sixty) days notice for groups and 7 (seven) days for individual travelers. Hotels and airlines might have the right to charge for services booked especially during high and peak seasons

Payment

Except as otherwise expressly agreed, INSERIMEX TRAVEL and its client and/or Agent agree that the terms and conditions for the services rendered by INSERIMEX TRAVEL to the Client, whether on an individual or a tour basis or service shall be governed by the Booking Conditions set out below and that the said Booking Conditions shall form an entire part of the service contract, whether verbal or written, entered into between INSERIMEX TRAVEL and the Client/Agent.

Method of payment

Except as otherwise agreed by INSERIMEX TRAVEL, Client’s payment shall be executed by cash, or credit card or travelers cheques. Except for cash payment, a service charge may apply. In case where credit facilities have been agreed with the Client/Agent, the payment shall be executed by swift or telegraphic transfer to INSERIMEX TRAVEL ‘s bank account. Any bank charges levied by the sending bank relating to the transfer to INSERIMEX TRAVEL must be paid by theClient/Agent.

INSERIMEX TRAVEL ‘s bank account :

Account Name: Ho Guom Investment, Tourist and Im – Export One Member Company Limited (Inserimex Co., Ltd)

Account number:
In USD: 0011370082349
In VND : 0011000016247
Swif code: BFTVVNVX 001
Name of Bank: Joint – Stock Commercial Bank for Foreign Trade of Vietnam – Operation Centre.
International contact name: VIETCOMBANK – OPERATION CENTRE
Address: 31 – 33 Ngo Quyen street, Hoan Kiem district, Ha Noi, Vietnam
Tel : + 844 39368547/ Fax: +844 39361219

Refund and surcharge

1. Clients shall pay on the spot for the additional services they request beside those indicated in their itinerary.
2. Clients shall not be reimbursed for the services and/or portions of the itineraries they choose to leave unused.

Liability

INSERIMEX TRAVEL shall always do its utmost to provide the services to the best of its capacity and upon the satisfaction of the Client. However, INSERIMEX TRAVEL acts as intermediary between the concerned airlines, hotels, transport operators and local tourist offices providing the services. INSERIMEX TRAVEL is therefore not responsible for any losses, injuries or damages sustained by tourists, including those occurring outside the tour programs. Additional expenses incurred due to delays or/and cancellations of flights, trains or other means of transport, accidents, natural disasters, political actions, etc., must be borne by the tourists

Claims

All disputes, claims and litigation regarding the Services shall first be settled by negotiation and mutual understanding. In case such negotiation and mutual understanding fail, the disputes, claims or litigation shall be finally settled by the local arbitration in Vietnam. All claims must be submitted in writing within 30 days after the end of the Services